Meritec offer telephone support on all equipment supplied. This free service is available 9am to 5.30pm Monday to Friday.
An integral part of our business is providing after sales service to our clients this may involve either
- Service Level Agreements
- Service Calls
- Warranty Repair
Maintenance Agreements
An integral part of our business is a service maintenance agreement. Pro-Active Service is our objective and aids in developing the customer’s relationships and in getting the best use out of the technology for the customer.
This is different to a warranty in that warranty does not cover for example the cost of on site service.
We have a menu of services including:
- Telephone Support
- Service on-site
- 8Hr response (optional 4hr, or 24X7)
- Replacement Unit Cover
- Preventative Maintenance Callouts
- Swap Out of Key Components
- Remote Monitoring of IP based Systems
- Regular Client Reviews
- Presentation Support
In situations where a large scale system is deployed it may be desirable to have a support person on-site full time during working hours. We offer this service and would be happy to discuss the benefits that it brings to you. Both technical support and presentation support can be addressed. Essentially it helps to maximise the return on investment you have made and enables you to get the most out of the systems.
Warranty Repair
All our products ships with Manufactures warranty and we will liase with the suppliers and our client to ensure warranty repairs are completed.
Service Calls
Where the client doesn’t require an SLA will call out and repair systems where required and this will be charged on a per hour/ per call out basis.
Health & Safety Requirements
We have a Health and Safety Policy and statement in place; Our Team of engineers are all Safe Passed Trained and Certified.
